I want to buy online but have some queries?
No problem, we are happy to help you. Contact the team at C Russell Auto Sales Ltd who will be happy to assist.
I would like to amend or cancel my order
Please refer to our terms and conditions for more details. In the first instance, we would ask you to contact us to discuss the changes you would like to make.
How secure is your online deposit process?
Our online payment system is encrypted to ensure the security of your payment and your data.
Is my deposit refundable?
Yes, all payments come with a 14-day refund guarantee.
Can I amend my delivery and collection day after I have placed my order?
We will always do our best to accommodate changes. Get in touch to discuss amendments to your delivery or collection.
How is the car delivered?
We will deliver vehicles in line with government guidelines. We are also FCA compliant with all distance selling.
Can I speak to someone personally about my online purchase?
Absolutely, you can always speak to a member of the team. You will find all of our contact details online.
Are test drives available?
If you feel that you really need to test drive the car before committing to buying, then this can be arranged at a small cost. Please get in touch with the team at C Russell Auto Sales Ltd to discuss how this can best be scheduled. We do ask for finance to be arranged prior to a test drive, although we do not require any documentation to be signed beforehand.
How do I get my finance settlement?
Our team can help you with this. Get in touch with our sales team and we will be able to obtain a settlement figure for your existing finance agreement.
I have some questions regarding financing my purchase. Who should I speak to?
We would be happy to help you. Get in touch with a member of our sales to discuss your queries.
Can I use my part exchange as my deposit for my car purchase?
Yes, it is possible to use your part exchange as a deposit.
What happens if my part exchange is worth more than the car I want to purchase?
In the unlikely occurrence of this happening, we will happily give you back the difference after delivery of your new vehicle.
Is the valuation you give me for my part exchange guaranteed?
Our valuation will be honoured providing that you described your part exchange accurately, answered all the questions correctly, and read our terms and conditions.
Can I remove my part exchange from my order at any time?
Yes, it is possible to remove your part exchange. Please bear in mind that this may affect your purchase price and therefore your finance quotation.
Can I part exchange two vehicles as part of my order?
If both vehicles are owned by you then you may part exchange both against your purchase.
Will my part exchange price be honoured?
It will; however, the value may need to be adjusted to align with any changes determined at the time of the vehicle collection or delivery.